Service 360 means working together with our customers to assure Vein-to-Vein® solutions. It’s more than a brand name.  Service 360 is our company-wide service commitment to total client focus and a philosophy that Haemonetics lives by.

Behind Haemonetics' software and services are people who understand the medical laboratory business. We call these people Team 360.  Every Haemonetics employee is a SERVICE 360 champion - empowered and entrusted to deliver our service brand. Each of us takes responsibility for exemplifying, supporting and advancing the principles of the Haemonetics service brand, quality policy and Global Focus.

Haemonetics’ service goal is to Engage, Respond, and Exceed your Expectations. When you are operating efficiently, Team 360 has done its job. 

Global Focus
Global Focus provides Team 360 Members with the guidelines to build and manage relationships in the Service 360 spirit. These concepts have been created to clearly communicate to Team 360 Members the principles and philosophies that direct our behavior when working with customers and others to ensure continuity in every customer service experience.

Customers
Our organization constantly strives to earn and retain the trust and respect of the Healthcare Professionals we serve by providing quality products and quality services. We constantly work in an open and collaborative way to be responsive to customer needs, while we build their confidence in us and our services.

Click here for more information about Global Focus (DOC/205K)

Click here for more information about our Service 360 Program (PDF/300K)

Click here for more information about our Service 360 Characteristics (DOC/475K)